Fast, Discreet UK Delivery — Kiva Confections
When you order from Kiva Confections UK before 2 PM Monday to Friday, we dispatch your order the same working day. Every parcel ships in plain, unbranded packaging with full Royal Mail tracking included, so you always know exactly where your order is.
Delivery at a glance
Same-day dispatch cut-off
2 PM Monday–Friday, order before this time, and we dispatch today
Delivery time
1–2 working days to most UK postcodes after dispatch
Packaging
Plain unbranded outer packaging, no product name, no brand logo visible outside
Tracking
Full Royal Mail tracking on every order. We email your tracking number immediately after dispatch
Coverage
Unfortunately, we do not ship internationally at this time
Discreet packaging — what to expect
Privacy matters to our customers, so we take packaging seriously. Every order ships in a plain, unbranded outer box or padded envelope with no product name, no brand logo, and no description of the contents on the outside. The only text visible on the packaging is your delivery address and the Royal Mail tracking barcode, nothing else.
Furthermore, this discreet approach applies to every product in our range. Whether you order Camino gummies, KIVA chocolate bars, PETRA mints, TERRA bites, or Lost Farm gummies, your parcel will always look completely unremarkable from the outside.
As a result, there is no way for anyone handling or delivering your parcel to identify the contents from the outside packaging alone.
Tracking your order
As soon as we dispatch your order, we send your Royal Mail tracking number directly to your email address. To follow your parcel from dispatch to delivery, simply visit royalmail.com and enter your tracking number. In most cases, tracking updates appear within 2 to 4 hours of dispatch.
However, if your tracking shows no movement after 3 working days, please contact us at [email protected], and we will investigate with Royal Mail immediately.
Similarly, if your order does not arrive within 5 working days of your dispatch confirmation email, get in touch at [email protected] with your order number. In the event that Royal Mail confirms a parcel as lost, we will reship your order or issue a full refund at no cost to you.
Returns and cancellations
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods. To start a return, simply email us at [email protected] with your order number and reason.
For full details on how we handle cancellations, faulty items, and refund timescales, see our complete Returns and Refunds Policy.
Frequently asked questions about UK delivery
Do you deliver to all UK postcodes?
Yes, we deliver to all UK mainland postcodes using Royal Mail tracked delivery. Unfortunately, we do not currently ship to Northern Ireland, the Isle of Man, the Channel Islands, or internationally. If you are unsure whether we can deliver to your address, email [email protected] before placing your order, and we will confirm within 1 hour.
What happens if I miss my delivery?
If you are not home when Royal Mail attempts delivery, they will leave a calling card and attempt redelivery the next working day. Alternatively, you can use the tracking number we send you to arrange a more convenient redelivery date or collect your parcel from your local delivery office.
Can I change my delivery address after ordering?
Please contact us at [email protected] as soon as possible after placing your order. Provided your order has not yet been dispatched, we can update the delivery address without any issue. Once we have handed your parcel to Royal Mail, however, we are unable to redirect it to a new address.
How will I know when my order has been dispatched?
Immediately after dispatch, we send an email confirmation containing your Royal Mail tracking number. If you do not receive this email within 1 hour of the dispatch cut-off time, first check your spam folder. If it is not there, contact us at [email protected], and we will resend your tracking details.
Do you offer next-day delivery?
We currently use Royal Mail tracked delivery, which takes 1–2 working days to most UK postcodes. While we do not offer a guaranteed next-day service, most orders placed before 2 PM are delivered the following working day to addresses in England and Wales. If you need further information about expected delivery to your specific area, contact us before ordering.
Related pages: Shop all Kiva products · Returns Policy · Terms & Conditions · About Kiva Confections UK · Camino gummies guide